– Receiving and processing incoming requests, providing consultation and support to office employees;

– Resolving incidents and service requests primarily related to macOS and Linux Ubuntu;

– Promptly assisting employees in troubleshooting, identifying, localizing, and resolving errors;

– Organizing workspaces for new employees, including preparing equipment and granting access;

– Maintaining office equipment such as meeting rooms and printers;

– Maintaining server equipment, including mounting servers in racks;

– Interacting with suppliers and service departments;

– Keeping records of equipment in the database, receiving and transporting equipment within the office;

– Creating user and colleague instructions, and keeping the knowledge base up to date;

– Assisting in equipment procurement;

– Resolving complex issues and problems, coordinating work, and collaborating with other IT department departments.

– At least 1 year of experience in a similar position;

– Experience in supporting users on macOS and Linux Ubuntu;

– Experience with ticket systems (e.g., YouTrack, Yandex.Tracker);

– Familiarity with SaaS solutions such as Slack, Notion, and Google Workspace;

– Understanding of local network principles and experience with Ubiquiti network equipment;

– Knowledge of macOS and Linux Ubuntu, including installation, configuration, recovery, and network service and access rights management;

– English proficiency at or above the Upper Intermediate level.

– Google Workspace administration knowledge;

– Certifications or courses in macOS and Linux (e.g., CCNA, RHCSA);

– Experience with infrastructure monitoring and management tools;

– Experience with server equipment and rack installation installation of server equipment in racks.